Fair Use Policy

At watwebdev.com, we are committed to providing you with the best quality service possible. To do this, we monitor our servers and log the usage which each account causes. Each account has the ability to access as much of the server resources as needed (CPU and RAM) with high usage usually peaking for a few seconds at the most. When accounts use a high volume of the server resources for more than a few seconds, it will cause a degredation of other customers accounts, causing their websites to load slower.

How do we apply the fair use policy?

If your account is highlighted by our system as using too many resources, we will be notified and will then investigate the issue. We can usually alter the configuration of your account to reduce the resource usage. If you simply need a larger account, we will contact you so that you are aware of the situation and the possible solutions available.

If your usage is high, we may need to suspend your account while the issue is addressed so that other users accounts are not effected. We will always do everything that we possibly can to ensure that your website has the minimum possible downtime.

As I am sure you would agree, if your website was being effected and was unavailable at some times during the day, you would expect us to take action. This is exactly why we have a fair use policy which we will action when needed.